Air Passenger Rights

Airlines have a legal obligation within the EU to inform you about your rights and where to make complaints.

EC Regulation 261/2004 sets out passenger rights as follows:

Reduced Mobility

Disabled persons and passengers with reduced mobility are protected from discrimination and, from 26th July 2008, can rely on appropriate assistance (under certain conditions) to help them through all EU airports.

Identity of the Airline

You must be informed, in advance, of which airline is operating your flight. There is a published  list of unsafe or banned airlines available.


Airlines can be held liable for damages resulting from delays, (limited to approximately €4800), for damage to and loss of baggage, (limited to approximately €1200) and for injury and death in accidents. However airlines shall not be liable if they have taken all reasonable measures to avoid the damages, or it was impossible to take such measures.

Package Holidays

Package tour operators must give accurate information on the holiday they booked, comply with contractural obligations and protect passengers in case of an organsiser’s  insolvency.

Denied Boarding

You may be entitled to compensation fo between €125 and €600 Euros depending on the flight distance and the delays you incur when rerouted.

Long Delays

You may request a refund of your ticket if the delay exceeds five hours, but only if you decide not to travel.


Financial compensation is due unless you were informed 14 days before the flight, or you were rerouted close to your original times, or the ai;ine can prove that the cancellation was caused by extraordinary circumstances.

Assistance by Airlines

Depending on the circumstances, if you are denied boarding or your flight is cancelled or delayed, you may be entitled to receive assistance (catering, communications, and an overnight stay if necessary). In the event of denied boarding or cancellation, you mat be offered the option of continuing your trip or a refund of your ticket.

This document should be available at airport information counters.

For more information call 0800 6789 1011


About Expedia Tenerife Property
Estate Agent living and working in Tenerife as a property consultant

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